| Business Leverage Points |
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| Learn Value in Discovering Key Frustrations |
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- 1) Another great aspect of the Client/Customer Advisory Board
- 2) Surveys
- 3) Just Ask!
- 4) Some examples of Key Frustrations are:
- - Time. Not on schedule. Taking too long
- - Communication. Unclear explanation of work. Not returning phone calls
- - Errors. Mistakes. General mix ups in orders
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| Examples |
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- 1) "If you are kept waiting more than 10 minutes for a scheduled appointment, it's on us"
- 2) "If we make an error in your booking, we'll send 2 of you to dinner on us"
- 3)"We'll agree the fee for work up-front. If we believe that additional work is needed we will clear this with you in advance"
- 4)"We will return your phone calls within the next working day, or send you a cheque for $25"
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