| Business Leverage Points |
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| Systemise |
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- 1) Working ON your business means developing systems
- 2) Steven Covey -Begin with the end in mind
- 3) Michael Gerber -Create systems as if to franchise your business even if you don't plan to
- 4) Ray Kroc -McDonald's experience; compare to a comer hamburger store
- 5) Develop real VALUE in the business -sustainable without you as an individual
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| Examples |
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- 1) Systems for:
- - Greeting clients when they arrive for a haircut
- - Interviewing New Clients/ Referrals
- - Hiring and Firing
- - Ordering Stock
- - Answering the phone
- - Approving time off/leave
- - Handling customer complaints
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